Australian owned & made · Dispatched in 7 days · Ready to hang

Support

Frequently asked questions

Can't find what you're after? Talk to us — we're here on weekdays, AEST.

Getting started

What is PrinTribe?

Australia's fine-art print-on-demand service for people who sell art. Upload your artwork, configure your products, and we print, frame and deliver each order direct to your customer — ready to hang.

How much does it cost to join?

Nothing. There's no subscription and no minimum order — you pay per order, when you place it.

Who owns the art I upload?

You do, always. Your files are stored securely and used only to produce your orders.

Can I see the quality before I sell?

Yes — order any product of your own artwork at the same wholesale price and check it yourself first.

Artwork files

What files do I need?

JPEG, PNG or TIFF. We recommend 300 dpi at the size you want to print.

What if my file isn't big enough?

We check every file against the sizes you choose before anything prints, and we'll flag it if the resolution won't hold up.

Can I add my signature?

Yes — you can add a digital signature to your artwork as part of setting up a product.

Printing & framing

What do you print on?

Giclée printing on archival fine-art papers, with a choice of paper finishes, plus stretched canvas and wallpaper.

What are the frames made of?

Timber mouldings — including Australian oak, Meranti and Italian gesso profiles — handmade in Australia by Guild-recognised framers. Glazing is acrylic, never glass.

What sizes can I order?

From desk prints to statement walls, in standard metric, A-series and square formats. Each product page lists its full size range.

Is the framing ready to hang?

Yes. Backing, hanging hardware and wire are fitted on every framed piece — nothing to assemble.

Orders & shipping

How long does an order take?

Orders are dispatched within seven days, tracked Australia-wide.

Do you ship directly to my customer?

Yes — that's the point. Each order ships direct to the address you give us.

What if something arrives damaged?

Contact us with a photo and we'll make it right.

How do I track an order?

Every order in your dashboard shows its production stage, and tracking is added when it ships.

Billing

How am I billed?

Per order, at checkout. Prices include GST and shipping within Australia.

Can I charge my customer whatever I like?

Yes. Our price is your wholesale cost — your retail price and margin are entirely up to you.

Still stuck?

Contact us